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  • Customer Success Agent | Italian and Spanish

Customer Success Agent | Italian and Spanish

  • Other
  • Full time
  • Remote
  • Customer Success IT

Barkyn's Vision

Barkyn delivers health and happiness to pet families around the world.

We are an ambitious, forward thinking startup on a big mission! We’re not only changing the pet market, we’re also reshaping the way the e-commerce experience should feel - human, personalized, seamless, & beautiful. We were considered one of Europe’s Top 100 Startups by Wired, Top Startup by LinkedIn, and a success case by Web Summit and the British magazine Monocle.

The role

We're creating a beloved brand in Europe, and this is where your story begins!

You will contribute to the high-quality standards of our Italian and Spanish markets, being a customer hero and wowing them on all support channels we own - Chat, Facebook, Instagram, Email and Phone.

Specifically, we expect you to:

  • Act as a Barkyn ambassador in all customer interactions, being true to our brand values and friendly tone;
  • Be accountable for a seamless and human end-to-end customer experience;
  • Interact with customers via chat/Email/phone conversations to provide information and assistance;
  • Use computer systems to track, gather information and/or troubleshoot customer issues.
  • Customer-centric attitude.

Mandatory Requirements:

  • Fluent in Spanish and Italian
  • Intermediate level of English proficiency, both written and verbal

Brownie Points:

  • Degree in Communication, Marketing or related area;
  • Social media know-how;
  • Dog owner.